TERMS & CONDITIONS
All orders are handled in accordance with our sales terms and conditions
Pricing and Specification Policy
It is our policy to maintain the most competitive prices and the most up-to-date products across our range. Specifications and prices may change from those shown here without notice. The Pilot & Crew Store (PCS) buys products from all over the world and so prices may also be affected by currency fluctuations, we are happy to confirm prices and specifications at the time of order, and will contact you for instructions before order dispatch if we receive an order where the product price or specification is not as ordered. PCS may require a non-refundable deposit for bespoke or non-standard items. Although PCS takes every care in producing this website and related information, we cannot be held responsible for any errors or omissions. E & O.
1. ACCEPTANCE PLEASE NOTE.
Due to exchange rate changes, all prices are due to change at any time. All quotations are made and orders accepted subject to the following express terms & conditions and no additions or alterations (including in particular any terms & conditions of buyers contract of order form) shall apply unless specifically agreed in writing by the seller. Orders will be processed in accordance with our Customer Services Policy except where this may conflict with any Terms & Conditions stated below. In the absence of written acceptance of these terms, the giving of an instruction for work or delivery, or acceptance of or payments for any of the articles covered hereby, shall constitute an acceptance of these terms & conditions. All orders and contracts are received, subject to review and acceptance in writing or issuing of an invoice by the seller at its facilities in the The Netherlands at the address shown on the attached quotation, price list, catalogue or contract, Herein called the "Sellers facility". Automated acknowledgements of orders, as generated by our website software, do not constitute acceptance of orders, and are merely advisory of safe transmission of customer orders. Typographical errors are subject to correction.
1.1 PCS PARTNERS.
Any person or organisation wishing to become a PCS Partner must be the holder of an open PCS Trade Account, with a valid entitlement to trade discount as defined from time to time in PCSs qualifying conditions. Commission earned through the PCS Partners scheme will be paid by way of credit to the Partner’s PCS Trade Account. If there is no valid, open trade account in force for any period of the Partnership, any commission payable for the quarter in which that period occurs will be void.
2. DELIVERY, RISK AND TITLE
2.1 Any stated delivery date, period or rate is given as a guide only and the seller accepts no responsibility for loss or damage resulting from delay howsoever arising. Except where a required delivery date is specified on the order, late delivery will not be sufficient grounds for cancellation, or return of an order once dispatched. Please allow 28 days for delivery. Customers are advised to refer to our Customer Services policy for further guidance if required.
2.2 Unless otherwise agreed upon, all shipments are made at seller's facility, packed and packaged in accordance with the seller's standard practice.
2.3 The risk and liability for the goods shall pass to the buyer at the point of delivery.
2.4 Notwithstanding delivery and the passing risk and liability of: - (a) The property in the goods shall remain with the seller until the buyer has paid all monies owed by it to the seller (1) under this contract and (ii) under any other contract between the buyer and seller or on any other account whatsoever. (b) Until such payment is made, the buyer shall hold all goods and materials, the property of which is vested in the seller, only as agent for the seller and shall store such goods and materials at no cost to the seller so that they can be clearly identified as belonging to the seller. (c) So long as the property in any goods or materials rests in the seller pursuant to this condition, the buyer shall sell the same in the ordinary course of its business (but not otherwise) and the proceeds of such sale of the buyers claim for such proceeds shall be held by the buyer as agent for the seller until such payment is made as aforesaid. (d) If the buyer should enter in to liquidation or receivership or composition with its creditors or upon any breech by the buyer of any of its obligations hereunder whether as to payment or otherwise the seller may (without prejudice to any of its other rights and remedies) by notice in writing revoke the buyers authority to sell such goods and materials as aforesaid and recover and resell any or all of such goods and materials and may enter on the buyers premises for that purpose. (e) Nothing herein shall give the buyer the rights to return any goods to the seller. (f) Where the "Buyer" is a Limited or Public Limited Company and the above terms and conditions are not complied with by the buyer, the directors of the buying company shall be held personally responsible and liable. The seller may as an alternative claim personally from any one or more of the directors of the buying company.
3. TERMS & PAYMENT
3.1 Unless otherwise agreed upon, all prices are in €URO’S as specified in the quotation or invoice or delivery note as appropriate and shall be paid in full at the seller's facility in The Netherlands. All prices are quoted subject to The Netherlands prevailing rate of VAT (sales tax), which is currently 21%. For items that are exempt from VAT, our prices reflect this. To compare prices with quotations where VAT is not included, simply divide by 1.21.
3.2 The seller reserves the right to revoke at any time the credit facilities extended to the buyer because of the buyers failure to pay for any articles when due or for any other reason deemed good and sufficient to the seller and in such event all and any subsequent shipments shall be paid for on delivery. In the event the seller exercises any rights it may have to stop articles in transit because of the buyers financial position, the seller may as its option resell such articles at public or private auction without notice to the buyer and without effecting sellers rights to hold the buyer liable for any loss or damage caused by buyers breech herein.
3.3 If the buyer defaults in any way of its commitments with the seller or distress or execution upon its property or assets or makes or offers to make arrangements of composition with creditors or commits an act of bankruptcy or has a receiver appointed over its assets or a resolution or petition to wind up its business presented. Then the seller shall have the right (without prejudice to any other remedies) to cancel any uncompleted order or to withhold or suspend delivery.
4. SHIPPING AND RETURNS
4.1 NL Shipping will be charged according to the currently displayed schedule of charges, appropriate to the preferred shipping method selected by the buyer. The carriage charge shown in any order confirmation may be merely the standard minimum charge. This will be the case if the site is unable, for technical reasons, to calculate the exact carriage charge. In these circumstances, this will be made clear on the order confirmation and the appropriate charge will be applied during order-processing. The buyer accepts that the carriage charged may exceed the minimum carriage, but will be no greater than displayed in the current schedule of charges. This schedule will be available for reference prior to order, and will be made accessible during the checkout process. The buyer is deemed to have accepted these charges and will have no grounds to reclaim carriage charges which are made in accordance with the displayed schedule.
4.2 Overseas shipping will be charged according to the currently displayed schedule of charges. The carriage charge shown in any order confirmation may be merely the standard minimum charge. This will be the case if the site is unable, for technical reasons, to calculate the exact carriage charge. In these circumstances, this will be made clear on the order confirmation and the appropriate charge will be applied during order-processing. The buyer accepts that the carriage charged may exceed the minimum carriage, but will be no greater than displayed in the current schedule of charges. This schedule will be available for reference prior to order, and will be made accessible during the checkout process. The buyer is deemed to have accepted these charges and will have no grounds to reclaim carriage charges which are made in accordance with the displayed schedule.
4.3 Items to be returned will be shipped at the buyer's expense and risk. We strongly advise that high value or delicate items should be sent via by appropriately insured and tracked carrier. In some agreed circumstances we may, at our discretion, reimburse carriage costs so incurred, by way of credit note to the customer's account.
The seller has the right to reject a return when the article or product is not in a resale state anymore. Products subject to hygiene (i.e hosiery and underwear) can only be returned if the original packaging is not opened.
5. INTEREST & CHARGES
5.1 The seller reserves the right to charge interest against overdue accounts.
5.2 Once accounts are deemed by the seller to be overdue, the seller reserves the right to decline providing supplies to the client until such time as the account is brought into credit.
6. RETURNED OR REJECTED PAYMENTS
In the event of a payment by the buyer, received by the seller is rejected for whatever reason (i.e. Returned cheques or bankers draft/instruction) the seller reserves the right to make an appropriate charge to compensate for expenses incurred by the seller in re-presenting the buyers payment to include charges made by the sellers bankers and administration costs in obtaining payment.
7. GOVERNING LAW
This contract and all disputes relating to it shall be governed and construed in all respects according to Dutch law.
The seller reserves the right (without prejudice to any other remedies) to cancel any uncompleted order or to suspend delivery in the event of the buyers commitment with the seller not being met, or if the seller is of the opinion that such commitments will not be met by the buyer.
If at any time a dispute or difference arises in connection with the order, it shall be mutually agreed upon between the buyer and seller or, in the event that agreements cannot be reached, then the dispute can be settled by an independent arbitrator where agreeable to both parties that the appointed arbitrators decision will be binding on both parties.
Catalogues, price lists and any other advertising materials are only used and meant as an indication of the type and price of goods and services offered by the seller. No particulars therein shall be binding on the seller other than as detailed in the order.